Shipping & Returns Policy
Last updated: August 11, 2026
Domestic Shipping
We offer free standard shipping on all orders over $150 within the continental United States. Standard delivery takes 5–7 business days from the date of shipment.
Express shipping (2–3 business days) is available for a flat rate of $15. Orders placed before 2:00 PM EST on business days are processed the same day.
International Shipping
We ship to most countries worldwide. International shipping rates are calculated at checkout based on the destination and package weight. Delivery times for international orders typically range from 10–14 business days.
Please note that customs duties, import taxes, and brokerage fees are the responsibility of the recipient and are not included in the shipping cost. These charges vary by country.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Processing Time
Most orders are processed within 1–2 business days. During peak periods or new collection launches, processing may take up to 3–5 business days. We'll notify you by email if there are any unexpected delays.
Shipping Carriers
We partner with UPS and FedEx for domestic shipments and DHL for international orders. All sculptures are carefully packed with custom-fit protective inserts to ensure they arrive in perfect condition.
Delivery Issues
If your order hasn't arrived within the expected delivery window, please contact us at info@wildwhite.artwith your order number. We'll investigate with the carrier and work to resolve the issue promptly.
Returns
This return policy applies to products purchased from Wild White and delivered to addresses in the United States. We accept returns of both defective and non-defective products when the requirements below are met.
30-Day Return Window
You must request a return within 30 days of delivery. Non-defective products must be new and unused, uninstalled, in the same condition in which they were received, and returned with their original packaging, hardware, and accessories. Defective products are also eligible for return within 30 days of delivery; please retain the original packaging, hardware, and accessories when reasonably possible.
How to Start a Return
Email info@wildwhite.art with your order number, the item you wish to return, and the reason for the return. For a defective product, please include photos that show the issue. We'll reply with return authorization and the mailing address. Returns are accepted by mail only.
Return Labels and Fees
Wild White does not provide prepaid return labels. Customers are responsible for obtaining the return label and paying the return shipping cost for both defective and non-defective returns. We recommend using a trackable, insured shipping service because we cannot issue a refund for a return we do not receive.
We do not charge a restocking fee. Original shipping charges and any customs duties, import taxes, or brokerage fees are non-refundable.
Exchanges
We do not accept exchanges. If you would like a different product, return the eligible item for a refund and place a new order.
Refunds
After we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 calendar days of receiving the returned product. Your bank or card issuer may need additional time to post the refund to your account.
Returns Outside the United States
This policy applies only to orders delivered within the United States. Please contact us before ordering if you need information about return options for another destination.